Refund and Return Policy for Pencil Sketch Drawing
At **Pencil Sketch Drawing**, we are committed to delivering high-quality, personalized artwork that exceeds your expectations. Since all of our products are custom-made to order, we strive to provide a smooth and transparent process for returns and refunds. Please review our refund and return policy carefully to understand how we handle various situations.
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1. Custom Artwork Policy
Because all our products are hand-drawn and tailored to your specific requests, we cannot accept returns or exchanges once the artwork has been completed and approved by you. However, we want you to be fully satisfied with your order, so we provide a process to ensure your artwork meets your expectations:
1.1 Artwork Approval Process
– Before shipping the final artwork, we will send you a digital preview of the sketch for your review and approval.
– You may request minor revisions to the artwork at this stage, and we will make the necessary adjustments.
– Once you have approved the final version, the artwork will be shipped, and no further changes can be made.
1.2 Revisions and Adjustments
– **Minor Adjustments**: Small revisions to the sketch are allowed during the approval stage at no additional cost.
– **Major Adjustments**: If significant changes are requested that differ from the original reference photo or initial instructions, additional charges may apply.
2. Refund Policy
Since each artwork is custom-made, we generally do not offer refunds after the approval and completion of the portrait. However, we will consider refunds under specific circumstances, as outlined below:
2.1 Full Refunds
You are entitled to a full refund in the following situations:
– **Order Cancellation**: You may cancel your order and request a full refund before the artist has started working on your portrait. Once the sketching process has begun, cancellations will no longer be eligible for a full refund.
– **Failure to Deliver**: If we fail to deliver the artwork within the agreed-upon time frame, and you no longer wish to proceed, you can request a full refund.
2.2 Partial Refunds
A partial refund may be issued in the following cases:
– **Dissatisfaction After Initial Approval**: If you approved the final sketch but are dissatisfied with the delivered product, we will work with you to address the issue. If a resolution cannot be reached, we may offer a partial refund based on the circumstances.
3. Returns and Exchanges
Given the personalized nature of custom portraits, we do not accept returns or exchanges on completed artwork. Once a portrait has been finalized and delivered, it cannot be returned.
3.1 Damaged or Defective Products
If your artwork arrives damaged or defective, please contact us immediately, and we will arrange for a replacement or repair. To process a claim for damaged products:
– Contact us within **48 hours** of receiving your package.
– Provide clear photos of the damage, including the packaging, to help us assess the situation.
– Depending on the nature of the damage, we will either repair the sketch or create a new one at no additional cost to you.
4. Shipping Issues
We work diligently to ensure your custom artwork arrives safely. However, if your package is lost or damaged during transit, please reach out to us as soon as possible, and we will work with you to resolve the issue.
4.1 Lost Shipments
If your order is lost in transit and cannot be located with the shipping carrier, we will arrange for a replacement portrait to be created and shipped at no extra cost to you.
4.2 Delayed Delivery
Please note that shipping delays can occur due to factors beyond our control (e.g., customs, courier issues). While we cannot guarantee delivery times, we will provide tracking information so that you can monitor your shipment’s progress.
5. How to Request a Refund, Return, or Exchange
To request a refund or report an issue, please contact us at:
– **Phone**: +91 8918904340
– **Email**: [info@pencilsketchdrawing.com](mailto:info@pencilsketchdrawing.com)
Please include the following details in your request:
– Order Number
– A brief description of the issue
– Photos (if applicable)
– Your preferred resolution (e.g., refund, repair, replacement)
We will respond to your inquiry within **3-5 business days** and work with you to resolve the matter promptly.
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6. Contact Us
If you have any questions regarding our refund and return policy, please feel free to reach out to us via phone or email. Our customer service team is here to assist you with any concerns or issues you may have.
Thank you for choosing **Pencil Sketch Drawing**. We are committed to providing high-quality, personalized artwork and ensuring you have a positive experience with us.