Shipping Policy for Pencil Sketch Drawing
At **Pencil Sketch Drawing**, we are committed to delivering your custom artwork safely and efficiently. We understand the importance of your order and take every step to ensure that your hand-drawn portrait arrives in perfect condition. Please read our shipping policy to understand how we handle the packaging, shipping, and delivery process.
1. Processing Time
Each portrait we create is custom-made and requires time to complete. The processing time includes both the creation of your artwork and preparing it for shipment.
– **Standard Processing Time**: Our artists typically require between **5-10 business days** to complete a custom portrait, depending on the complexity of the artwork.
– **Approval Stage**: Before shipping, we will send you a digital preview of your portrait for approval. Once you approve the final version, we will proceed with packaging and shipping your order.
– **Additional Time for Revisions**: If you request revisions after seeing the digital preview, this may extend the processing time by an additional **1-3 business days**.
Please note that during peak periods (such as holidays or promotional events), processing times may be slightly longer.
2. Shipping Options
We offer several shipping methods to meet your needs, including standard and express shipping. Delivery times and costs will vary depending on your location and the selected shipping method.
2.1 Domestic Shipping (Within India)
– **Standard Shipping**: Delivery typically takes **5-7 business days** after dispatch.
– **Express Shipping**: Delivery typically takes **2-4 business days** after dispatch.
2.2 International Shipping (Outside India)
– **Standard International Shipping**: Delivery typically takes **7-21 business days**, depending on your location.
– **Express International Shipping**: Delivery typically takes **5-10 business days** after dispatch.
Shipping times may vary depending on the destination country and any customs processing delays.
3. Shipping Costs
Shipping costs are calculated based on the size, weight of the package, and the shipping destination. The shipping cost will be displayed at checkout before you complete your purchase.
– **Domestic Shipping** (Within India): Shipping is free for all orders within India.
– **International Shipping**: Shipping fees are calculated at checkout based on your location and chosen shipping method.
4. Packaging
We take extra care to ensure your artwork is securely packaged to prevent any damage during transit. Our packaging includes:
– **Protective Layers**: Your artwork will be carefully wrapped in protective materials to avoid damage from bending, moisture, or impact.
– **Durable Packaging**: Each portrait is shipped in sturdy, protective envelopes or tubes, depending on the size of the artwork, to ensure it arrives in pristine condition.
5. Tracking Your Order
Once your order has been shipped, we will send you an email with tracking information. This allows you to monitor the progress of your shipment and know when to expect delivery. You can track your order directly on the shipping carrier’s website using the provided tracking number.
6. Delivery Timeframes
While we do our best to meet the estimated delivery timeframes, certain factors beyond our control (e.g., customs delays, postal service disruptions, public holidays) may occasionally cause delays. Please keep in mind that these are estimated delivery times and not guaranteed.
For international orders, customs processing times may vary, and additional duties or taxes may be applicable depending on your country’s policies.
7. Customs, Duties, and Taxes (International Orders)
For international orders, customs fees, import duties, taxes, or other charges may apply based on the regulations of the destination country. These fees are the responsibility of the recipient and are not included in our shipping charges. We recommend checking with your local customs office for more information regarding any potential fees or restrictions.
8. Lost or Damaged Shipments
We take great care to ensure your custom portrait is packaged securely, but if your order is lost or damaged in transit, we will work with you to resolve the issue.
8.1 Damaged Items
– If your artwork arrives damaged, please contact us within **48 hours** of receiving your package.
– Provide clear photos of the damage, including the packaging and the artwork, so we can assess the issue.
– We will either replace the damaged artwork or offer a suitable resolution.
8.2 Lost Shipments
– If your package is lost in transit and cannot be recovered by the shipping carrier, we will create a replacement portrait at no additional cost to you.
9. Incorrect Shipping Address
Please ensure that the shipping address provided during checkout is accurate. We are not responsible for delays or lost packages resulting from incorrect shipping information.
– If you notice an error in the shipping address after placing your order, please contact us as soon as possible to correct it before the order is dispatched.
– Once the package has been shipped, we cannot change the shipping address.
10. Contact Us
If you have any questions or concerns about our shipping policy, or if you need assistance with tracking your order, please feel free to reach out to us:
– **Phone**: +91 8918904340
– **Email**: [info@pencilsketchdrawing.com](mailto:info@pencilsketchdrawing.com)
– **Website**: [www.pencilsketchdrawing.com](http://www.pencilsketchdrawing.com)
Our team is here to help ensure your artwork reaches you safely and in a timely manner.
Thank you for choosing **Pencil Sketch Drawing**. We take pride in creating custom artwork for you and ensuring it reaches you securely.